Privacy Policy

Last updated: June 2026

Ravine Glory Hospital ("we", "our", or "us") is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facilities, use our website, or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal identification details (name, date of birth, ID number, contact information)
• Medical and health records, including diagnosis, treatment, and prescription history
• Insurance and billing information
• Information submitted through our website contact forms or Patient Portal
• Website usage data collected via cookies and analytics tools

2. How We Use Your Information

Your information is used solely for legitimate healthcare and operational purposes, including:

• Providing medical diagnosis, treatment, and follow-up care
• Processing billing, insurance claims, and payments
• Communicating with you about appointments, results, and health updates
• Complying with legal, regulatory, and accreditation requirements
• Improving our services and internal operations

3. Confidentiality of Medical Records

All patient medical records are treated as strictly confidential. Access is limited to authorised medical and administrative staff directly involved in your care. We do not sell, rent, or share your medical information with third parties without your explicit written consent, except where required by law or in a medical emergency.

4. Sharing of Information

We may share your information only in the following circumstances:

• With specialists, referral hospitals, or laboratories involved in your treatment
• With your insurance provider for claims processing (with your consent)
• With government health authorities as required by Kenyan law
• In anonymised or aggregated form for research or public health reporting

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. Physical records are stored in secure facilities, and digital systems are protected with access controls and encryption where applicable.

6. Retention of Records

Medical records are retained in accordance with Kenyan health regulations. You may request access to your records at any of our branch offices with valid identification. Records are typically processed within 2–3 working days.

7. Your Rights

You have the right to:

• Access your personal and medical records held by us
• Request corrections to inaccurate information
• Withdraw consent for non-essential use of your data
• Lodge a complaint with the relevant data protection authority

8. Cookies & Website Data

Our website may use cookies to improve your browsing experience. These do not collect personally identifiable information and can be disabled in your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• 📍 Ravine Glory Hospital, Ravine Town, Baringo County, Kenya
• 📞 +254 700 000 000
• ✉️ info@ravinegloryhospital.co.ke